sydPrivacy Policy

This page describes what data we collect when you use syd and how we keep that information protected. We at syd collect personal information necessary to verify your identity, process deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, manage your account across slot tournaments (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables (blackjack, baccarat, Dragon Tiger), sportsbook markets (Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, MotoGP), and esports coverage (Mobile Legends, Free Fire, PUBG Mobile). Our privacy commitments apply to all users accessing syd from Jakarta, Surabaya, Bandung, Medan, Semarang, and other supported jurisdictions.

We treat your data as a core asset requiring careful handling. This policy outlines what information we collect, who processes it, how long we retain it, and what rights you have to access, correct, or delete your data. We comply with applicable data-protection laws in our operating jurisdictions, though we acknowledge that syd servers may be located outside your home country. By creating an account on syd, you consent to the collection and processing practices described here.

If you have questions about our privacy practices or wish to exercise your data rights, contact our support team via live chat, email, or in-app messaging. We respond to data-access requests and deletion requests within standard business windows, typically within 14 calendar days.

What data we collect on syd

We collect several categories of data when you use syd. First, account data: email address, password hash, full name, date of birth, phone number, residential address, and payment-method details. Second, identity-verification data: government ID scans (national ID, passport), address confirmation documents, and facial-recognition data if you use our optional identity-verification app. Third, transaction data: deposits and withdrawal amounts, timestamps, payment-method identifiers, and transaction status codes. Fourth, gameplay data: game types played, bet amounts, round outcomes, tournament participation, and session timestamps. Fifth, device and network data: IP address, device type, browser version, operating system, and geolocation (approximate, based on IP).

We do not collect your password in plain text; we store only cryptographic hashes. We do not collect audio or video of you, except through optional identity-verification tools. We do not sell your data to third parties for marketing purposes. However, we may share data with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), regulatory authorities, and law-enforcement agencies if required by law or suspected fraud detection.

How we use your data on syd

We use your data to: verify your identity and meet Know Your Customer (KYC) obligations; process deposits and withdrawals through payment partners; manage your account balance and session history; settle game outcomes and deliver winnings; detect fraud, money laundering, and account abuse; respond to support queries; send account notifications (login alerts, withdrawal confirmations, policy updates); comply with legal and regulatory requirements; and improve our platform (anonymised, aggregated analytics only). We do not use your data to profile your behaviour for marketing, nor do we send unsolicited marketing emails.

When you submit KYC documents to syd, our verification team reviews them to confirm your identity matches our records. Documents are retained for regulatory compliance—typically 7 years. If your documents fail verification, we may request resubmission or contact you for clarification. If verification repeatedly fails, we may suspend or close your account. You may view, update, or request deletion of your personal data (name, address, contact details) at any time through your account settings, subject to regulatory retention requirements.

Data retention: We retain account data for 7 years after account closure to comply with tax and anti-money-laundering regulations. You may request deletion after the retention period, subject to legal holds.
Cookies and tracking: We use session cookies to maintain your login and remember your preferences. We do not use persistent tracking or third-party advertising cookies. Disable cookies in your browser settings if you prefer not to store them.
Servers and location: Our syd servers may be located in multiple jurisdictions, including outside Indonesia. Your data may be processed across these regions. By using syd, you consent to cross-border data transfer.
Third-party processors: We engage third-party processors for payment processing, identity verification, email delivery, and analytics. All processors sign data-protection agreements requiring the same confidentiality standards we apply.

Your rights on syd

You have the right to access your personal data held by syd. To request a copy, contact our support team with "Data Access Request" in the subject line. We provide data in a structured, portable format (typically CSV or PDF) within 14 calendar days, free of charge. You may correct inaccurate data directly through your account settings or request correction via support. You may request deletion of your personal data subject to legal and regulatory retention requirements; we delete non-essential data within 30 days of your request but retain transaction records, KYC documents, and account history as required by law.

You have the right to object to the processing of your data in certain circumstances, such as marketing or profiling. syd does not use your data for marketing or automated decision-making affecting your access to games or payment processing, so objection rights are limited in our context. You may withdraw consent to cookies at any time by adjusting your browser settings; however, session cookies are necessary for syd to function, so disabling them will limit your account access.

Data breach notification: If we detect a security breach affecting your personal data, we will notify you and relevant authorities within 72 hours (or as required by law). We will not delay notification to investigate; ongoing investigation details will be provided separately.

Security and contact

We protect your data through encryption in transit (HTTPS/TLS), encrypted storage, access controls, and regular security audits. We do not guarantee absolute security; no system is immune to sophisticated attacks. If you suspect your syd account has been compromised—unusual login activity, unauthorized withdrawals—contact our support team immediately. We will review your account logs, reset your credentials, and investigate unauthorized transactions according to our dispute-resolution process.

Our syd privacy policy may change as we evolve our platform or respond to regulatory requirements. We announce material changes via email to your registered address or through in-app notification. Your continued use of syd after a policy change constitutes acceptance of the updated policy. If you do not accept a change, you may close your account before the change takes effect.

For privacy inquiries, data-access requests, or concerns about how we handle your information, contact our support team via live chat, email, or in-app messaging. We respond to all privacy requests within standard business windows, typically within 14 calendar days. During public holidays (Idul Fitri, Idul Adha, Imlek, Nyepi), responses may queue for the next business day.